Terms of Service

1. Scope of Service

IDM Hub provides a white-label client management platform for digital marketing agencies, including features such as client portals, content approval workflows, reporting, proposals, intake forms, file management, and credential storage. Access to features is determined by your selected subscription plan. Any services not expressly included in your plan shall require a separate written agreement, mutually agreed to and signed by both parties.

2. Account Registration

You must provide accurate, complete, and current information when creating an account. You are responsible for safeguarding your password and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

3. Subscription Plans & Payment

IDM Hub offers multiple subscription tiers. By selecting a plan and providing payment information, you agree to pay the applicable fees. All invoices are due upon receipt unless otherwise specified. We reserve the right to suspend or cease service if payment is not received within fifteen (15) calendar days of the due date. A late fee of 1.5% per month (18% per annum) may be applied to all outstanding balances. We are not responsible for service interruptions caused by late payment. All payments are non-refundable once the billing period has commenced, unless otherwise agreed in writing.

4. Free Trial

We may offer a free trial period. During the trial, you will have access to platform features as described at signup. At the end of the trial period, your account will be suspended unless you subscribe to a paid plan. We reserve the right to modify or discontinue the trial offer at any time.

5. Term & Cancellation

Monthly subscriptions: Your subscription continues on a month-to-month basis. You may cancel at any time by contacting us via email. Upon cancellation, your access will continue through the end of your current billing period. No refunds will be issued for partial billing periods. All payments are non-refundable once the billing period has commenced.

Annual subscriptions: Your subscription shall continue for an initial term of twelve (12) months. After the initial term, the subscription will automatically renew for successive 12-month terms at the then-current rate unless you provide written notice of non-renewal via email at least thirty (30) days prior to the end of the current term. Early cancellation of an annual subscription will not result in a refund for the remaining months of the term.

6. Acceptable Use

You agree not to use IDM Hub to: (a) violate any applicable law or regulation; (b) infringe upon the rights of others; (c) transmit malware, spam, or other harmful content; (d) attempt to gain unauthorized access to our systems or other users’ accounts; (e) use the platform for any purpose other than its intended business use; or (f) resell access to the platform without our written consent.

7. Your Data & Content

You retain ownership of all data, files, and content you upload to the platform (“Your Content”). By using our platform, you grant us a limited license to store, process, and display Your Content solely for the purpose of providing the service. We will not sell, share, or use Your Content for any purpose other than delivering the platform services.

8. Confidentiality

Each party agrees to keep confidential any proprietary information, trade secrets, business plans, financial information, or other non-public information disclosed by the other party in connection with these Terms (“Confidential Information”). Neither party shall disclose Confidential Information to any third party without the prior written consent of the disclosing party. This obligation shall survive the termination of these Terms for a period of two (2) years. Confidential Information does not include information that: (a) is or becomes publicly known through no breach of these Terms; (b) is rightfully received from a third party without restriction; or (c) is required to be disclosed by law or court order.

9. Default

In the event you fail to make any payment when due or otherwise materially breach these Terms, and such default is not cured within ten (10) business days of written notice from us, we may, at our sole discretion: (a) immediately suspend access to the platform and all services; (b) terminate your account; (c) retain all amounts paid as compensation for services rendered; and/or (d) pursue any other available legal or equitable remedies.

10. Limitation of Liability

Our total liability under these Terms shall not exceed the total fees paid by you in the three (3) months immediately preceding any claim. In no event shall either party be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to these Terms. The platform is provided “as is” without warranties of any kind, either express or implied.

11. Force Majeure

Neither party shall be liable for any delay or failure in performance resulting from causes beyond their reasonable control, including without limitation: acts of God, natural disasters, epidemics or pandemics, war, terrorism, government actions or regulations, internet or telecommunications outages, power failures, or other events constituting force majeure. The affected party shall provide prompt written notice of any such event and shall use commercially reasonable efforts to resume performance as soon as practicable.

12. Dispute Resolution

Any dispute arising out of or relating to these Terms shall first be subject to good-faith negotiation between the parties for a period of thirty (30) days. If negotiation fails, the dispute shall be resolved by binding arbitration administered in Maricopa County, Arizona, in accordance with the Commercial Arbitration Rules of the American Arbitration Association. The arbitrator’s decision shall be final and binding. The prevailing party shall be entitled to recover reasonable attorney’s fees and costs.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. The parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Maricopa County, Arizona.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Modifications

We reserve the right to update these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the “Last updated” date. Your continued use of the platform after such changes constitutes acceptance of the updated Terms.

16. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and IDM Hub with respect to the use of the platform and supersede all prior and contemporaneous agreements, representations, and understandings. If you have entered into a separate signed Service Agreement with us, the terms of that agreement shall take precedence where they conflict with these Terms.

17. Electronic Signature Consent

By creating an account or subscribing to a plan, you consent to the use of electronic signatures and acknowledge that your electronic acceptance has the same legal effect as a handwritten signature. You agree that electronically accepted agreements are legally binding and enforceable.

18. Contact

If you have any questions about these Terms, please contact us at daniel@innovativedigitalmedia.com.